Are you deciding on a Perth office cleaner and are unsure if you should go with a lock-in contract or not? Read on to find out the pros and cons of a lock-in cleaning contract, and what office cleaning contracts we use here at PetraClean.
What is a lock-in office cleaning contract?
A lock-in office cleaning contract, similar to a lock-in phone contract, or lock-in utilities contract, means you are contractually obligated to pay a certain amount, on a certain schedule, for a certain period of time, for a given service.
For example, $250, paid monthly, for a year, for scheduled fortnightly office cleans.
What are the benefits of a lock-in office cleaning contract?
There are a few benefits of a lock-in office cleaning contract. By locking in a price, it means you have the reassurance and knowledge that the amount you’re paying for your office cleaning service is not going to change within the next year. This kind of information is useful when it comes to things like future proofing and annual budgets.
Lock-in office cleaning contracts can also give you peace of mind – for the next year or so, you know your Perth office is going to get cleaned regularly, hopefully without issue.
What are the cons of a lock-in office cleaning contract?
Unlike a phone plan, or the supply of gas and electricity, the provision of office cleaning services is more complicated than a simple transaction. If a cleaning company knows they have you locked-in for a year, there’s a strong possibility that standards could drop. After all, the incentive to keep your business will not be there.
If you need to cancel your office cleaning contract, even if it’s due to unforeseen and/or unavoidable circumstances, it’s highly likely you’ll need to pay a cancellation fee. If you’re needing to cancel your contract due to extremely personal circumstances like illness, or the need to close your business entirely, this can be a heavy financial burden.
Does PetraClean do lock-in office cleaning contracts?
At PetraClean, we don’t do lock-in contracts, meaning you have the ability to leave us at any time if you’re not happy with our cleaning service. We only ask for one month’s notice provided by either party (this allows us to ensure a proper handover, including a final clean, removal of our cleaning equipment and return of your keys). Our lack of contract ties into one of our values of believing we’re only as good as our last clean.
Just because you’re not locked-in, doesn’t mean you’ll be surprised by a sudden increase in cleaning fees. Our service price is in accordance with the rates set down by the national Cleaning Services Award, which dictates the amount a cleaner must be paid. Changes are not regular (every few years at most), but if they do occur by arbitration, they will be applied from that date and you will be notified immediately.
At PetraClean, we also take into account what’s happening in the world around us. In 2020, we withheld any increases in the new financial year, due to the impact COVID-19 had on many Perth offices and businesses. Plus, even if we decided to suddenly hike our service fees, you would have the freedom and flexibility to leave us and seek out a different cleaning provider, without financial penalty.
While lock-in office cleaning contracts mean no surprises when it comes to costs, it can mean the quality of your office cleaning becomes inconsistent, and harsh penalties if you need to cancel your contract. By combining the best of both words, choosing PetraClean as your preferred Perth office cleaner means you a high-quality office clean first time, every time, and always for an affordable, transparent price.
To learn more about PetraClean, or for a no-obligation quote, contact us today.